Just Listen

Well, don't know why this book just flow over my head!! But I liked few quotes of it, that I'll share them here. Enjoy! :)

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. - Paul Hawken, author, Natural Capitalism.

If you want to open the lines of communication, open your own mind first.

Everyone has an invisible sign hanging from their neck saying, "Make me feel important." - Mary Kay Ash, founder, Mary Kay Cosmatics, inc.

The most successful people are those who don't have any illusions about who they are. - Bud Bray, author, Is It Too Late To Run Away And Join The Circus?

When you're cornered and everything inside you makes you feel like baring your teeth, reach deeper into yourself, feel your fear, and bare your neck instead.

Most of the things worth doing in the world had been declared impossible before they were done. - Louis D. Brandeis, 20th-Century Supreme Court Justice

Do the unexpected. The expected is boring. The unexpected is tuned out. - Steve Strauss, author, The Small Business Bible

Great anger is more destructive than the sword. - Indian Proverb.

Before you worry about solving someone else's problem, find out if there really is a problem.

Don't get defensive; go deeper.

When you can't get through face to face, try side by side.

Direct questions make people think you're talking at them. Let them fill in the blanks, and they'll feel you're talking with them.

the more often you say and sincerely mean "thank you", the less you need to pay your people. The more often you say and sincerely mean "I'm sorry", the quicker your people will get back to work.

The secret of getting ahead is getting started. - Agatha Christie, mystery author.

Visualize yourself in the job that you want; then actively plan to get there.

Focus on "what's in it for them?"and reciprocators will sooner or later ask, "What can I do for you?". Focus on "What's in it for me?" and they'll ask themselves, "How do I get away from this person?".

During tough times, say unto yourself what those who care about you would say unto you.. and then believe it. Otherwise, you are dishonoring the love they feel for you.